ISO 20000-1:2011 (SMS)

Carrying on its mission to embed all the practices and procedures that are in line with the International Standards Organization, iENGINEERING earned the ISO 20000-1:2011 certification for its facility in May 2017. ISO 20000-1:2011 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve a service management system. The requirements include the design, transition, delivery, and improvement of services to fulfill agreed service requirements.

Achieving ISO 20000-1:2011 has helped iENGINEERING to:

  • Develop a consistency in providing the best services to its clients.
  • Demonstrate our design, transition, delivery and improvement of services.
  • Provide assurance to our customers that all their service requirements will be fulfilled in an efficient manner.